Today, I tried to make a payment for my car insurance. Since I forgot to send a check by mail, I had to pay it over the phone to meet the due date. First, the machine said that press your zip code to verify. Next, it asked me “if you want to make a payment over the phone say Yes or No”. Then, it said “Do you want to pay current amount? Or the whole amount of rest of the year? Or other amount?” I said “Current amount” but the machine didn’t recognize my pronunciation. I shouted on the phone “Current amount!” for three times. Finally, the phone was transferred to the assistant. It gave me more stress. The customer assistant speaks so fast and unclearly. I had to say “Excuse me?” and ” Could you speak more slowly?” many times . When I finally finished making a payment, he started to offer life insurance. I just wanted to finish this conversation. I just said “I’ll call back if I’m interested.” and hang up the phone. How come so difficult about just making a payment? When I hang up the phone, I was so exhausted and depressed.
Yes i know especialy when they put you on endles hold with some bad music beckround,and then you wait forever, then press one number then another and at the end after probably one hour of waiting they ask you for personal information,address,tel number like two tree time.I hate that too!!!
ReplyDeleteI know what do you feel. In this country you have to pay many bills, the cable, the phone, the insurance, the gas, etc etc etc. You have to send checks and checks all the time. In addition, if you call to a company, they have many options and the offer you many new products or services. Call to a company to do a single payment can take up to an hour. That is very frustrated. I really recommend do the payments online. You don't have to talk with anyone and you can schedule the payments for all the year or for the months you want. If you don't want to schedule you can go online every month two or three days before the due date and make the payment. In that way you don't have to send checks or call anymore.
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